Refund and Returns Policy

Returns Policy for BannersDepot.com

At BannersDepot.com, we are committed to providing high-quality vinyl banners and exceptional customer service. We understand that sometimes issues may arise, and we aim to make the return process as straightforward as possible. Please review our detailed returns policy below to ensure a smooth resolution to any concerns you may have about your order.

General Return Policy

We accept returns for eligible items within 30 days of the date you receive your order. To qualify for a return, the item must meet the following conditions:

  • The item must be in its original condition, unused, and undamaged.

  • The item must be returned in its original packaging or similar protective packaging to prevent damage during transit.

If your item does not meet these conditions, we may be unable to process your return or may offer only a partial refund based on the condition of the returned product.

Custom Products Policy

Due to the personalized nature of custom products, all custom or made-to-order banners are non-returnable. This includes any banners with personalized text, graphics, logos, or other unique design elements specified by the customer. Exceptions will be made if there is a manufacturing defect or an error in the order caused by BannersDepot.com.

Refund Policy

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Refunds are issued based on the reason for the return:

  1. Full Refund:

    • Defective items due to manufacturing errors.

    • Items damaged during shipping.

    • Errors in the order that were caused by BannersDepot.com.

  2. Partial Refund:

    • Items returned for reasons other than defects or errors, such as customer dissatisfaction or change of mind. The amount refunded will depend on the condition of the returned item and may exclude original shipping costs.

Initiating a Return

To begin the return process, please follow these steps:

  1. Contact Customer Support: Reach out to our customer service team at [email address] or call us at [phone number]. Provide your order number, a detailed explanation of the reason for the return, and any relevant photos if applicable (e.g., for defective or damaged items).

  2. Receive a Return Authorization: Our team will review your request and, if eligible, provide you with a Return Authorization (RA) number and instructions for returning your item.

  3. Ship Your Return: Package the item securely and include the RA number inside or on the package. Ship the item to the address provided by our customer service team. We recommend using a trackable shipping method to ensure the item arrives safely.

Return Shipping Costs

The cost of shipping returns is the responsibility of the customer, except in cases where the return is due to a defect, damage, or an error made by BannersDepot.com. In such cases, we will provide a prepaid return shipping label or reimburse the return shipping cost.

Processing Time for Refunds

Once we receive your returned item, please allow up to 7 business days for our team to inspect the item and process your refund. Refunds will be issued to the original payment method and may take an additional 3-5 business days to appear on your statement, depending on your bank or payment provider.

Exceptions and Additional Information

  • If you believe your order was lost during shipping, please contact us as soon as possible so we can investigate and resolve the issue.

  • Items returned without a Return Authorization (RA) number may experience delays in processing or may not be accepted.

  • Custom banners are crafted with care based on the specifications you provide. We strongly encourage you to carefully review your design and order details before finalizing your purchase to avoid potential issues.

We appreciate your understanding and cooperation in adhering to this policy. Our goal is to ensure your satisfaction with every purchase. If you have any questions about our returns process or need assistance, please do not hesitate to reach out to our team at [email address] or [phone number].

Thank you for choosing BannersDepot.com!